Question 1

Are your tents suitable for commercial use?

Accepted Answer

Yes! Many of our tents are used by glamping resorts, short-term rental operators, youth camps, scouting organizations, YMCA camps, retreats, and hunting and fishing camps around the world. They're built to perform in real-world, high-use environments, making them a trusted choice for both guest accommodations and a wide range of camp organizations that need durable, dependable canvas structures season after season.

Question 2

How do I maintain a canvas tent?

Accepted Answer

Basic, consistent care goes a long way in keeping your canvas tent performing its best for years. We recommend regularly brushing off dirt and debris, allowing the canvas to dry fully before storage, and keeping it stored in a cool, dry space when not in use. Periodic re-waterproofing will also help maintain its weather resistance over time. It's also important to periodically check and adjust straps and tie-downs, especially after wind or weather changes, to keep the tent properly tensioned and performing as intended.

Question 3

What is the Safari M.U.L.E. Tent™?

Accepted Answer

The Safari M.U.L.E. Tent™ is our signature glamping tent designed to elevate comfort, durability, and flexibility in outdoor hospitality settings. Built on our innovative M.U.L.E. (Modular Utility Living Enhancements) system, it features a free-standing frame and modular wall design, allowing for easier setup, customization, and long-term adaptability. It's engineered for real-world commercial use—whether for glamping resorts, retreats, or guest accommodations—and is designed so components can be adjusted or replaced over time, helping extend the life and versatility of the tent system as needs evolve.

Question 4

Can tents be left up year-round?

Accepted Answer

Yes, in many climates our tents can remain up year-round, especially when they are properly installed and well maintained. If you plan to use your tent in a more permanent way, regular care is important—this includes checking for wear, keeping the canvas clean, removing snow and ensuring all components are properly tensioned and functioning as intended. We also recommend choosing a well-drained site and being mindful of seasonal weather conditions. In periods of heavy snow, high winds, or extreme weather, additional reinforcement or temporary adjustments may be needed to protect the structure and extend its lifespan. With consistent upkeep and attention to site conditions, your tent can perform reliably and provide comfortable shelter across multiple seasons.

Question 5

Can I customize my tent?

Accepted Answer

Yes, we offer various customization options including size, fabric, windows, doors, and accessories to match your specific needs.

Question 6

How long will it take to get my tent after I order?

Accepted Answer

Our typical production time is 4–6 weeks from the time your order is placed. During our busier ordering season, typically March through July, lead times can extend a bit longer due to higher demand. Once your tent leaves our shop, shipping generally takes 3–5 business days depending on your location. For the most up-to-date timing based on current production schedules, we're always happy to provide specifics by phone or email

Tent FAQs

Frequently Asked Questions About Tents